What exactly is ISO 20000? Find out what ISO 20000 could benefit your company
Are you looking for an easy answer to the question "What is ISO 20000?"
It's easy to see that you're not the sole one. This guide will help you understand the reason why ISO 20000 has benefits for your business. Learn about the ISO 20000 requirements and what practical steps are required for certification.
This is a brief introduction to ISO 20000.
ISO 20000 is the international standard for IT Service Management (ITSM) which was released by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission). ISO 20000 must be approved by the majority members of all nations in order to be accepted as an international standard. Check this Information technology - Service management link.
The standard describes a system of management that allows you to provide IT services that are more efficient for your clients as well as those who are part of your company. ISO 20000 is a framework that will help you manage your ITSM. This will help you demonstrate that your company follows best practice. By adhering to the requirements of the standard you will achieve highest standards, which can help improve your delivery of IT services. ISO 20000 is applicable for all sizes of businesses and in any industry.
How is ISO 20000 different to ITIL?
The main difference in ISO 20000 or ITIL? ISO 20000 gives the methodology and framework (providing all the pieces needed to build the ITSM Jigsaw Puzzle) While ITIL provides the specifics (the most efficient practices) of how to manage each IT operation in your business (i.e. how to connect the pieces of the jigsaw puzzle).
Think of ISO 20000 as a description of what you'll need and ITIL provides a framework for how to do it.
ISO 20000 can't be used alone. It is possible to implement it without the aid of ITIL. However, they work very well in conjunction.
ITIL is not an industry standard. It's a set best practices, and a framework that allows you to integrate your IT services with the business needs. ITIL certification for companies is not an option. It is possible to comply with best practices guidelines.
ISO 20000, which is founded on the ITIL's basic principles, is a standard you can have your company certified against.
People who are looking for the highest standards in ITSM management as well as international recognition are able to become certified in ITIL/ISO 20000 (e.g. This fundamental course will be explained below.
The ISO 20000 certification of organizations is the proof that best practices are implemented. Although certification in ISO 20000 is not mandatory, ITIL can be achieved by following an ITIL approach to IT service management. To find out more, read our whitepaper "ITIL against ISO 20000." See this Information technology - Security techniques for more.
It is important that you finish the process of ISO 20000.
To comprehend the significance of ISO 20000, it's vital to comprehend the connection between IT and the overall success of your company. IT is essential to achieve organizational goals. IT has a profound influence on how you communicate and work.
You use IT to outdo your competition to get your message to a larger audience and become more productive and more efficient. IT is vital to improve your revenue, reducing costs and also enhancing your image.
It is crucial to maximize the value of your IT investment. This means that IT services must be planned, managed, delivered and designed properly. IT projects often fail or overbudget if they don't have a top-quality management of IT services. You will often see businesses fail before you can see the ROI of your investment due to ongoing expenses.
You can see that high-quality IT service standards are essential to your business's success. This is why ISO 20000 certification is so crucial.